Chatbot
The Mindsoft Chatbot brings artificial intelligence into the relationship between institutions and citizens. It is a virtual assistant, available at all times, that answers questions instantly, guides users to e-services and automates processes that used to need manual work.
The result is faster communication and optimised administrative processes. Staff can spend more time on value-adding work, and citizens get immediate support with no waiting time.
A solution connected to the institution’s platforms and applications
The chatbot does not work in isolation. It becomes part of the existing digital infrastructure, integrating with e-services portals and the institution’s IT systems to support information exchange and automated administrative workflows.
Beyond answering citizens, the solution can classify requests, validate documents, identify relevant information and generate standard replies, for faster and better-organised processes.
A smart chatbot means more than automatic answers. It means a more accessible institution, more efficient administrative processes and a digital experience that meets citizens’ current expectations.
Features
Fast answers and permanent assistance for citizens, at any time and on any channel.
Clear answers on administrative procedures, required documents and next steps.
Identifies the request type and routes it to the right workflow. Automatically checks document content and flags any missing information.
Protects sensitive information by automatically anonymising documents.
Links requests to the applicable legal provisions and procedures.
Automatically prepares templates and draft replies for incoming requests.
