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Mindsoft

E-Services Portal

Digital public services, available anytime, anywhere
The E-Services Portal brings all digital services together on a single platform, with permanent access to forms, documents and requests. Citizens can submit applications online, and the institution gets a single process that is easy to manage.

Fully digital administrative processes
Every request submitted through the portal enters an electronic workflow, from submission and registration to processing and communication of the outcome.
Automated administrative routing removes repetitive tasks, reduces processing time and lets you track every request throughout its lifecycle.

Integration with the institution’s digital ecosystem
The portal works together with the electronic registry and other existing IT systems, removing duplicate data entry and ensuring automatic data flow between applications.

Features

Secure access to e-services through modern authentication and digital identification.

Centralised access to all of the institution’s public services from a single platform.

Submission of requests and supporting documents without visiting the institution.

View the processing stages and status of each request at any time.

Automatic registration of documents and their routing to internal workflows.

Users are informed about status changes and required actions through automatic notifications.

Use the portal from a desktop, laptop, tablet or mobile phone, from any location.

Benefits

  • no more paper document submission;
  • permanent access to online public services;
  • shorter application processing time;
  • greater administrative transparency;
  • automated workflows to the registry;
  • shorter queues at front desks;
  • a modern digital experience for citizens;
  • integration with the institution's existing IT systems.

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