Social Assistance
Social services built around citizens’ needs
When a person applies for a social benefit, response time, a clear process and a fair assessment are as important as compliance with legal requirements. For local administration, this means well-organised processes and fast access to all relevant information.
The Social Assistance solution supports the relationship between the institution and citizens by digitalising administrative steps, so that applications can be assessed more efficiently and benefits granted transparently and consistently.
A simpler process, from application to award
Application submission, document registration and case file management are integrated in a digital workflow that lets you track every application from start to finish.
Staff have fast access to the data they need, and citizens benefit from a better-organised process and more predictable decision times.
Less bureaucracy, more attention to people
Automatic benefit calculation, document generation and reporting reduce time spent on administrative work and let specialist teams focus on case assessment and on their relationship with beneficiaries.
Features
Electronic submission and registration of applications for social benefits.
Automatically assigns a registration number to each application, ensuring document traceability.
Automatically generates the documents needed to process and award social benefits.
Centralises information on beneficiaries, declared income and related case files.
Automatically determines social benefits in line with legislation and the applicable eligibility criteria.
Unified management of all categories of social benefits and aid.
Real-time tracking of application processing and decision stages.
Configurable reports and statistics for activity analysis and decision support.
Records all operations and changes on social case files.
Interoperability with the electronic registry and other applications used in the institution.
